For Recruitment Agencies, Staffing Firms & Independent Recruiters
These Terms govern your access to and use of the JobGen.AI Recruiter Platform. By registering, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
1.1 These Recruiter Platform Terms of Service ("Terms") form a legally binding agreement between JobGen AI Pty Ltd ACN 696 826 561 (ABN 71 696 826 561) ("JobGen.AI", "we", "us", "our") and the individual or entity registering for or using the JobGen.AI Recruiter Platform ("Recruiter", "you", "your").
1.2 By clicking "I agree", completing registration, or accessing the Platform, you confirm you have read, understood, and agreed to these Terms, our Privacy Policy, and (where applicable) the Data Processing Agreement.
1.3 If you are registering on behalf of a company, agency, or other legal entity, you represent that you have authority to bind that entity to these Terms.
1.4 We may update these Terms from time to time. Material changes will be notified at least 30 days in advance by email or in-platform notice. Continued use after the effective date constitutes acceptance.
1.5 These Terms apply to all Subscription tiers, including any free, trial, or beta tier. Where a clause applies differently to a free or trial tier, that difference is stated expressly (see Sections 6.6, 7.8, and 14.5).
In these Terms, the following definitions apply:
"Platform" means the JobGen.AI recruiter-side software-as-a-service product, including the AI Voice Agent infrastructure, candidate pipeline tools, CRM module, business-development (Prospects) module, multi-channel communications and Outreach tools, the AI Assistant (Copilot), Contact Enrichment features, job distribution features, invoicing and analytics dashboards, and all associated APIs and integrations.
"AI Voice Agent" means the automated outbound and inbound calling system powered by JobGen.AI's AI infrastructure, used to screen, qualify, and schedule Candidates on behalf of Recruiters.
"AI Assistant" or "Copilot" means the in-product conversational AI assistant that helps you search, draft, analyse, and prepare actions across your account data. The AI Assistant is assistive only and operates subject to Section 11A.
"Candidate" means any individual whose personal data is processed through the Platform in connection with a Recruiter's recruitment activities.
"Business Contact" means any individual contact associated with a Recruiter's client, prospective client, or business-development target whose personal data is processed through the Platform (including Prospect contacts and client hiring/billing contacts).
"Prospect" means a company or organisation that the Recruiter is researching or pursuing as a potential client through the Prospects/business-development module, together with its associated Business Contacts.
"Outreach" means communications sent or logged through the Platform across any channel, including email, SMS, WhatsApp, LinkedIn messaging, and voice.
"Connected Account" means a third-party account you authorise the Platform to connect to on your behalf, including email mailboxes (e.g. Gmail/Outlook/SMTP) and messaging accounts (e.g. LinkedIn via Unipile/HeyReach).
"Enrichment Data" means contact or company information (including phone numbers, email addresses, and firmographic or hiring-signal data) sourced from third-party data providers and surfaced to you through the Platform.
"Credits" means the prepaid usage units consumed when you use metered Platform features (such as AI processing, messaging, enrichment, and voice), as described in Section 7.
"Recruiter Invoice" means an invoice that you generate, issue, or export to your own client using the Platform's invoicing tools (distinct from fees JobGen.AI charges you under Section 7).
"Subscription" means the recurring access plan selected by the Recruiter at onboarding, as detailed in the applicable Order Form or Pricing Page, including any free or trial tier.
"Content" means any data, text, audio, documents, transcripts, summaries, notes, or other materials uploaded, generated, transmitted, or derived by the Recruiter or Candidates through the Platform, including AI-generated call transcripts, summaries, scorecards, and Enrichment Data surfaced into your account.
"Shortlist" means a set of Candidates identified by the Platform as meeting the Recruiter's specified job criteria.
"Order Form" means any written or electronic order document specifying the Subscription tier, seat count, Credit allocation, and applicable fees.
3.1 Subject to payment of applicable fees and compliance with these Terms, JobGen.AI grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal recruitment and business-development operations.
3.2 Permitted use includes:
3.3 You must not:
4.1 The AI Voice Agent makes outbound and receives inbound calls to and from Candidates and Business Contacts using telephony infrastructure provided by JobGen.AI and its partners. Calls placed or received through the Platform — including AI Voice Agent calls, human click-to-call, and notetaker-assisted calls — may be recorded, transcribed, and analysed (including for diarisation, summarisation, sentiment, and extraction of relevant fields) for quality assurance, record-keeping, compliance, and service-improvement purposes.
4.2 The Recruiter is solely responsible for:
4.3 JobGen.AI does not guarantee a specific shortlist quality, fill rate, or time-to-shortlist outcome. The "under 60 minutes" shortlist metric is a target based on average performance and is not a contractual guarantee.
4.4 Branded Calling (SHAKEN/STIR Verified Caller ID) is available on eligible Subscription tiers. Availability is subject to carrier and regulatory approval.
4.5 You acknowledge that calls may be answered by answering machines, third parties, or automated systems, and that call answer rates will vary. JobGen.AI is not liable for failed, unanswered, or misdirected calls.
4.6 The Platform surfaces the recording-consent state on call records where available. You remain responsible for capturing and honouring consent regardless of what the Platform displays.
5.1 You represent and warrant that at all times during your use of the Platform:
5.2 JobGen.AI reserves the right to suspend or terminate access if we reasonably believe you are using the Platform in a manner that violates applicable law or these Terms.
5.3 You will promptly notify JobGen.AI at support@jobgen.ai if you become aware of any actual or suspected breach of these Terms, data breach, or unauthorised access to your account.
5A.1 The Platform enables you to send and log Outreach to Candidates and Business Contacts across multiple channels. You are the sender of all Outreach and are solely responsible for its content, targeting, and lawfulness.
5A.2 For all Outreach, you must:
5A.3 Connected Accounts. Where you connect your own email mailbox or messaging account (including LinkedIn via Unipile/HeyReach) to the Platform, you authorise JobGen.AI to send and receive messages on your behalf through that account. You represent that you have the right to connect and use that account, and you must comply with the third party's own terms of service, acceptable-use policies, rate limits, and automation restrictions.
5A.4 Google and Gmail permissions. If you connect Gmail, you authorise JobGen.AI to use Google OAuth and the Gmail permissions you approve only to provide the connected recruitment features:
5A.5 Google data controls. JobGen.AI encrypts Google OAuth tokens, uses Google user data only for the connected recruitment features, does not sell Google user data, and does not use Google user data for advertising. You can disconnect Gmail in the Platform settings.
5A.6 Microsoft Outlook permissions. If you connect Outlook or Microsoft 365, you authorise JobGen.AI to use Microsoft OAuth and the Microsoft Graph permissions you approve only to provide the connected recruitment features:
5A.7 Microsoft data controls. JobGen.AI encrypts Microsoft OAuth tokens, uses Microsoft user data only for the connected recruitment features, does not sell Microsoft user data, and does not use Microsoft user data for advertising. You can disconnect Outlook in the Platform settings.
5A.8 LinkedIn and third-party platform risk. LinkedIn, Meta (WhatsApp), Google, Microsoft, and other platforms independently set and enforce their own rules. JobGen.AI does not control these platforms and is not liable for any restriction, throttling, suspension, or termination of your Connected Account, or any loss arising from such action. You use connected messaging channels at your own risk.
5A.9 WhatsApp. WhatsApp messaging is subject to Meta's Business Messaging policies, including opt-in, template approval, and messaging-window requirements. You are responsible for compliance with those policies.
5A.10 Per-message and per-segment usage is metered in Credits as described in Section 7. Daily send caps may apply per Connected Account.
5B.1 The Platform may surface Enrichment Data (such as phone numbers, email addresses, and firmographic or hiring-signal data) sourced from third-party data providers. Enrichment Data is provided "as is", and JobGen.AI does not warrant its accuracy, completeness, currency, or fitness for any purpose.
5B.2 With respect to Enrichment Data, you act as the data controller. You are solely responsible for ensuring you have a lawful basis to obtain, store, and use such data, and to contact the relevant individuals, in compliance with all applicable privacy and marketing laws (including the Privacy Act 1988 (Cth), the Australian Privacy Principles, the GDPR where applicable, and any direct-marketing rules).
5B.3 You must not use Enrichment Data for any unlawful, discriminatory, harassing, or prohibited purpose, or in breach of any data provider's terms.
5B.4 Use of Contact Enrichment is metered in Credits as described in Section 7.
6.1 Roles. For the purposes of applicable privacy laws (including the Privacy Act 1988 (Cth) and the Australian Privacy Principles):
6.2 Data Processing Agreement. A Data Processing Agreement (DPA) governs all personal data processed by JobGen.AI on the Recruiter's behalf and is incorporated into these Terms by reference, available at jobgen.ai/dpa. The DPA includes the current list of subprocessors used to provide the Platform (including providers of telephony, messaging, enrichment, transcription, AI model, payment, and accounting services).
6.3 Candidate & Contact Data. You must only upload or process personal data for which you have a lawful basis, provide affected individuals with a compliant privacy notice, respond to data-rights requests within legally required timeframes, and not retain such data beyond the period reasonably necessary for the recruitment or business-development process.
6.4 AI Training. JobGen.AI may use de-identified and aggregated data derived from Platform usage to train and improve its AI models and services. Identifiable personal data will not be used for AI model training without explicit consent. Recruiters may opt out of permitted training uses by contacting support@jobgen.ai. This Section is subject to the free-tier licence in Section 6.6.
6.5 Data Residency. Data is primarily stored in Australian and US data centres. Cross-border transfers comply with APP 8 requirements and are governed by the DPA.
6.6 Free, Trial & Beta Tier Data Licence. This Section applies where you use the Platform on a free, trial, or beta tier (collectively, "Free Tier"). You retain ownership of Content you upload or generate on the Free Tier. However, in consideration of free access, you grant JobGen.AI a worldwide, perpetual, irrevocable, royalty-free, sublicensable licence to host, store, process, and use such Content, and to create and retain de-identified and aggregated derivatives of it (including aggregate talent-pool, market, and benchmarking datasets). JobGen.AI may continue to use and retain de-identified and aggregated derivatives after your Free Tier account closes, and is not obligated to provide the same export or deletion assistance for Free Tier accounts as for paid Subscriptions (see Section 14.5). The licence to de-identified and aggregated forms survives termination. Nothing in this Section permits JobGen.AI to use identifiable personal data in a manner inconsistent with the DPA, the Privacy Policy, or applicable privacy law, and your obligation to have a lawful basis for all uploaded data (Section 6.3) continues to apply.
7.1 Subscription fees are set out in the applicable Order Form or Pricing Page and are payable in advance on a monthly or annual basis.
7.2 All fees are exclusive of GST and other applicable taxes. Where GST applies under the A New Tax System (Goods and Services Tax) Act 1999 (Cth), it will be added to invoices at the prevailing rate.
7.3 Call usage beyond the included minutes in your Subscription tier will be charged at the per-minute overage rate set out in your Order Form.
7.4 Credits. Certain Platform features (including AI processing, Contact Enrichment, messaging, and voice) are metered and consume prepaid Credits. By using a metered feature, you authorise the deduction of the applicable number of Credits. Unless stated otherwise in your Order Form or on the Pricing Page:
7.5 Payments are processed via Stripe or such other payment processor as notified by JobGen.AI. By providing payment details, you authorise JobGen.AI to charge applicable fees on the billing cycle selected.
7.6 If payment fails, JobGen.AI will provide a 7-day grace period. If payment is not received, Platform access may be suspended until payment is received.
7.7 All fees paid are non-refundable except as required by Australian Consumer Law or as set out in Section 14 (Termination).
7.8 JobGen.AI may adjust Subscription fees on 60 days' written notice. Price changes will not apply to pre-paid annual Subscriptions until renewal. Free Tier access may be modified, limited, or discontinued at any time on reasonable notice.
7.9 Recruiter Invoicing Tool. The Platform provides tools to generate, send, and export Recruiter Invoices to your own clients. These tools are provided for your convenience only. JobGen.AI is not a party to any Recruiter Invoice or to the underlying engagement between you and your client, does not collect payment on Recruiter Invoices, and is not responsible for the accuracy, tax treatment, issuance, or collection of any Recruiter Invoice. You are solely responsible for the correctness and lawfulness of invoices you generate, including applicable tax, and for your own financial record-keeping.
8.1 JobGen.AI retains all intellectual property rights in the Platform, including all software, AI models, algorithms, interfaces, branding, and documentation. These Terms do not transfer any ownership rights to you.
8.2 You retain ownership of all Content you upload to the Platform. By uploading or generating Content, you grant JobGen.AI a non-exclusive, worldwide, royalty-free licence to use, process, and store that Content solely to provide the Services and as permitted under the DPA. This Section is subject to the broader licence granted for Free Tier Content under Section 6.6, and to JobGen.AI's rights to create and use de-identified and aggregated data under Section 6.4.
8.3 Any feedback or suggestions you provide to JobGen.AI may be used without restriction or compensation.
8.4 You must not use the JobGen.AI name, logo, or trademarks without prior written consent, except to accurately describe your use of the Platform.
9.1 Each party agrees to keep confidential all non-public information of the other party disclosed in connection with the Platform, and to use such information only for the purposes of the Services.
9.2 Confidential Information does not include information that is publicly available without breach of these Terms, was known to the receiving party before disclosure, or is required to be disclosed by law.
9.3 This obligation survives termination of these Terms for three (3) years.
10.1 JobGen.AI targets 99.5% Platform uptime, excluding scheduled maintenance windows and events beyond our reasonable control.
10.2 Technical support is available via support@jobgen.ai and through the in-platform support portal. Response time targets by Subscription tier are set out in the applicable Order Form.
10.3 JobGen.AI reserves the right to modify, suspend, or discontinue Platform features with reasonable notice.
11.1 JobGen.AI warrants it will provide the Platform with reasonable skill and care and in accordance with these Terms.
11.2 Except as expressly stated, and to the maximum extent permitted by law, the Platform is provided on an "as is" and "as available" basis without warranties of any kind.
11.3 JobGen.AI does not warrant that: the Platform will be uninterrupted or error-free; AI-generated outputs (including transcripts, summaries, scorecards, matches, and AI Assistant responses) will be accurate, complete, or free from bias; Enrichment Data will be accurate or current; or that use of the Platform will result in successful hires, client wins, or specific outcomes.
11.4 Australian Consumer Law. Nothing in these Terms excludes any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded. To the extent permitted, our liability for breach of any implied guarantee is limited to re-supply of the relevant services.
11A.1 The AI Assistant is an assistive tool that helps you search, draft, summarise, analyse, and prepare actions using your account data. It operates strictly within your account's tenant scope and your role-based permissions, and it can only access data you are already authorised to access.
11A.2 The AI Assistant does not operate autonomously. It proposes actions for your review; outbound actions (such as sending a message, sending an invoice, or booking an interview) require explicit human confirmation before they are executed.
11A.3 AI Assistant outputs may be inaccurate, incomplete, or out of date. You must independently verify outputs before relying on them, and you remain responsible for all decisions and actions you take. Any adverse, financial, or hiring decision must involve meaningful human review and must not be made solely on the basis of AI output.
11A.4 Section 12.4 applies to all AI-generated outputs, including those of the AI Assistant.
12.1 To the maximum extent permitted by applicable law, JobGen.AI's total aggregate liability for all claims shall not exceed the total fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.
12.2 JobGen.AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or goodwill.
12.3 Nothing limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or liability that cannot be excluded under Australian Consumer Law.
12.4 You acknowledge that AI-generated outputs are tools to assist human decision-making. Any recruitment, business-development, financial, or communication decision made in reliance on Platform outputs (including AI Voice Agent, AI Assistant, matching, and Enrichment outputs) is made at your own risk and responsibility.
13.1 You agree to indemnify and hold harmless JobGen.AI from and against any claims arising out of or relating to:
14.1 These Terms commence on the date you accept them and continue until terminated in accordance with this Section.
14.2 Termination by Recruiter. You may cancel your Subscription at any time via your account settings or by written notice to support@jobgen.ai. Cancellation takes effect at the end of the current billing period.
14.3 Termination by JobGen.AI for Cause. JobGen.AI may suspend or terminate your access immediately if: (a) you materially breach these Terms and fail to remedy within 14 days of notice; (b) you use the Platform for unlawful purposes; (c) you become insolvent or cease to carry on business; or (d) continued access poses a legal, reputational, or security risk.
14.4 Termination by JobGen.AI without Cause. JobGen.AI may terminate your Subscription without cause on 60 days' written notice, with a pro-rata refund of prepaid Subscription fees for the unused period.
14.5 Effect of Termination. On termination: your licence ceases immediately; and all accrued payment obligations survive termination. For paid Subscriptions, JobGen.AI will make your Content available for export for 30 days post-termination, after which it may be deleted in accordance with the DPA's retention terms. For Free Tier accounts, export and deletion are handled as described in Section 6.6 and the DPA, and JobGen.AI may retain de-identified and aggregated derivatives indefinitely.
15.1 These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.
15.2 Before commencing formal legal proceedings, both parties agree to attempt to resolve disputes in good faith by escalating to senior representatives within 30 days of written notice.
15.3 Nothing prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
16.1 Entire Agreement. These Terms, together with the Privacy Policy, DPA, and any applicable Order Form, constitute the entire agreement between the parties with respect to the Platform.
16.2 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.
16.3 No Waiver. Failure by JobGen.AI to enforce any provision does not constitute a waiver of that provision.
16.4 Assignment. You may not assign any rights under these Terms without prior written consent. JobGen.AI may assign in connection with a merger, acquisition, or sale of substantially all assets, with 30 days' notice.
16.5 Force Majeure. Neither party will be liable for delays or failures resulting from causes beyond their reasonable control.
16.6 Relationship. The parties are independent contractors. These Terms do not create a partnership, employment, or agency relationship.
16.7 Notices. All legal notices must be in writing sent to support@jobgen.ai (for JobGen.AI) or to your registered account email. Notices are effective on confirmed delivery.
For all legal enquiries relating to these Terms:
JobGen AI Pty Ltd
Level 49, Parramatta Square, Sydney NSW 2150, Australia
Email: support@jobgen.ai
Website: jobgen.ai
Last updated: 17 June 2026 | Version 1.1